Public Offer
Individual Entrepreneur Khubieva Elina Kazimirovna (IE Khubieva E.K., elisiodelani.ru, INN 091703783964), hereinafter referred to as the “Seller”, publishes these Rules (terms) for the purchase of goods via remote means on the website elisiodelani.ru, located at https://elisiodelani.com.
In accordance with Clause 2 of Article 437 of the Civil Code of the Russian Federation, this offer is a public offer (hereinafter referred to as the “Agreement”, “Public Offer”). Full and unconditional acceptance (acceptance) of its terms, in accordance with Article 438 of the Civil Code of the Russian Federation, shall be deemed as the Buyer’s performance of conclusive actions — placing an Order for Goods presented on the Website https://elisiodelani.com in the manner and under the conditions established in this Agreement.
By ordering Goods through the Online Store, the Buyer accepts the terms of the Agreement, including those relating to the processing of Personal Data of the Buyer and/or the Order Recipient. If the Buyer disagrees with any clause of the Agreement, they are advised to refrain from purchasing Goods.
1. Terms and Definitions
1.1. Order — a duly completed and submitted request by the Buyer (filled in appropriate fields in the “Cart” and “Checkout” sections of the Website) for the purchase and delivery of one or more Goods to the address specified by the Buyer or via self-pickup of Goods selected on the Website.
1.2. Buyer — a legally capable individual who has fully accepted the terms of this Public Offer, i.e., accepted it by placing orders and purchasing Goods from IE Khubieva E.K. presented on https://elisiodelani.com for personal, household, and other needs not related to entrepreneurial activity.
1.3. Order Recipient — a legally capable individual in whose favor the Buyer places an Order on https://elisiodelani.com for personal, household, and other needs not related to entrepreneurial activity.
1.4. Seller / Operator — Individual Entrepreneur Khubieva Elina Kazimirovna, elisiodelani.ru, INN 091703783964.
1.5. Website — an internet resource located at elisiodelani.ru.
1.6. Goods — clothing, footwear, accessories, and other products offered for sale on the Website.
1.7. Online Store — the official online store of the Seller (IE Khubieva Elina Kazimirovna), located at elisiodelani.ru, where Goods offered for purchase are presented, along with payment and delivery terms.
1.8. Personal Data — any information relating directly or indirectly to an identified or identifiable individual (the Consumer / data subject), voluntarily and knowingly provided when placing an Order or automatically collected during Website usage, including cookies.
1.9. Cookies — files used by the Website to ensure maximum convenience for Buyers, including personalization, remembering preferences, and improving content relevance.
1.10. Delivery Service — a third party (courier or transport company) providing delivery services under a contract with the Seller.
2. General Provisions
2.1. This Public Offer applies to all Goods and services presented on the Website while such offers are available in the catalog.
2.2. This Public Offer is considered accepted by the Buyer from the moment the Order is placed and confirmed through the Website interface.
2.3. The Agreement is a contract of adhesion, which the Buyer accepts without exceptions or reservations.
2.4. Orders may be placed 24/7, except during maintenance or technical disruptions.
2.5. Pickup locations and return conditions are available on the Website in the “Delivery” and “Returns” sections.
2.6. Relations between Buyer and Seller are governed by the Civil Code of the Russian Federation, the Consumer Rights Protection Law, and applicable regulatory acts.
2.7. The Seller may amend the Agreement by publishing updates on the Website. Continued use of the Website after updates constitutes acceptance.
2.8. All text and images on the Website are the property of the Seller or its partners and may be used only for personal purposes.
3. Subject of the Agreement
3.1. The Seller undertakes to sell Goods, and the Buyer undertakes to accept and pay for them under the conditions specified on the Website.
3.2. Placing an Order constitutes full acceptance of the Agreement, including Personal Data processing terms.
3.3. The sales contract is deemed concluded upon issuance of payment confirmation.
3.4. The Seller may involve third parties for fulfillment while remaining responsible for execution.
4. Order Placement and Fulfillment Terms
4.1. Orders are placed by the Buyer independently on the Website.
4.2. Communication between the Buyer and the Seller’s managers or representatives must be based on generally accepted moral standards and communication etiquette. The use of obscene language, profanity, offensive expressions, as well as threats or blackmail is strictly prohibited, regardless of the form or recipient.
4.3. Website registration is not required to place an Order.
4.4. When placing an Order, the Buyer must provide the following information:

• first and last name of the Buyer or Order Recipient (if different from the Buyer);
• contact details (email address and phone number);
• city/locality;
• delivery method;
• delivery address;
• payment method (for online payment, bank card details must be provided);
• any other information required by the Seller to fulfill obligations under this Agreement.

4.5. The Seller is not responsible for the accuracy or correctness of information provided by the Buyer when placing an Order.
4.6. The Buyer bears full responsibility for providing incorrect information that results in the Seller’s inability to properly fulfill obligations to the Buyer or Order Recipient.
4.7. If the ordered Goods are unavailable in stock, the Seller has the right to remove the item from the Order or cancel the Order, notifying the Buyer via email provided during checkout.
4.8. Product images are illustrative and may differ from the actual appearance of the Goods. Product descriptions and specifications are not exhaustive and may contain errors. For clarification, the Buyer should contact the Seller via the “Contacts” section.
4.9. In case of cancellation of a fully prepaid Order, the refund for the canceled Goods is issued using the same payment method used by the Buyer.
4.10. After placing the Order, the Buyer receives estimated delivery times via email.
4.11. The delivery date may be changed unilaterally by the Seller due to objective reasons.
5. Delivery of Orders
5.1. Delivery methods and estimated timeframes are indicated on the Website in the “Delivery” section at elisiodelani.ru. Exact delivery times may be agreed upon when confirming the Order.
5.2. Delivery is carried out by courier services across Russia and/or worldwide via transport companies. Delivery territory is not limited (worldwide), or may be restricted depending on the type of Goods in certain cases. Delivery methods and territories may be specified during checkout or clarified with the Seller.
5.3. Delivery to certain countries may be restricted by local legislation or international regulations. In such cases, the Goods must be returned to the Seller by an available method, and the payment will be refunded within 10 days using the original payment method.
5.4. Self-pickup is available from all Seller stores within the Russian Federation.
5.5. The Seller provides a return form together with the Goods.
5.6. The Seller makes every effort to comply with agreed delivery times and is not responsible for delays caused by force majeure or circumstances beyond its control.
5.7. Orders are delivered to the Buyer or the designated Order Recipient. If neither is available, the Order may be handed to a person providing Order details (tracking number and/or full name).
5.8. Risk of accidental loss or damage passes to the Buyer upon delivery of the Order.
5.9. Delivery costs are calculated individually based on region and delivery method and are shown at checkout.
5.10. Delivery is a separate service and is not an integral part of the purchased Goods. Claims regarding product quality are handled under the Consumer Protection Law. Delivery does not include warranty service, replacement delivery, or refund of delivery costs in cases where the Buyer is entitled to a product refund.
5.11. The Seller’s obligation is considered fulfilled upon delivery of the Goods to the Buyer or pickup point.
5.12. Upon receipt, the Buyer must inspect the Goods and verify quantity, assortment, and packaging integrity in the presence of courier staff. If discrepancies are found, an official report must be drawn up. Failure to file a claim at receipt confirms proper fulfillment by the Seller.
5.13. In case of return via transport company, the Buyer must include:

• refund request;
• discrepancy report copy;
• payment receipt copy;
• shipment inventory copy;
• return form;
• defect photos;
• expert report (if applicable).

6. Payment of Goods
6.1. The price of Goods sold in the Online Store is indicated in Russian Rubles. Payment is made to the accounts specified by the Seller.
6.2. Prices for Goods are determined by the Seller unilaterally and without dispute and are indicated on the pages of the Online Store at elisiodelani.ru. In case of incorrect pricing of an ordered Product, the Seller informs the Buyer to confirm the Order at the corrected price or to cancel it. If it is not possible to contact the Buyer, the Order is considered canceled, except in cases where the price is lower than stated on the Website. If the Order has been paid, the Seller refunds the amount using the same payment method used by the Buyer.
6.3. The price of Goods on the Website may be changed by the Seller unilaterally. However, the price of Goods already ordered by the Buyer cannot be changed. The offer to conclude a contract for a specific product is valid while the product is listed on the Website and available in stock.
6.4. The Buyer may pay online on the Website.
6.6. Features of payment by bank card:
6.6.1. In accordance with the Central Bank of the Russian Federation regulation dated 24.12.2004 No. 266-P, transactions using bank cards are carried out by the cardholder or an authorized person.
6.6.2. Authorization of card transactions is performed by the issuing bank. If the bank has reasonable grounds to suspect fraudulent activity, it may refuse the transaction. Fraudulent card transactions are subject to Article 159 of the Criminal Code of the Russian Federation.
6.6.3. To prevent unauthorized use of bank cards, all prepaid Orders are subject to verification by the Seller.
6.7. The Seller may provide discounts and implement bonus programs. Types of discounts, bonuses, and conditions for their application are determined by the Seller and published on the Website.
6.8. If, after applying a discount or bonus, the final price includes fractional rubles, the amount is rounded down to the nearest whole ruble.
6.9. During marketing campaigns that include additional items in Orders, delivery of such items is paid by the Buyer. The Buyer may refuse such items by contacting the Seller via the “Contacts” section.
7. Returns and Exchanges of Goods and Refunds
7.1. Returns of Goods are carried out in accordance with the conditions set out below.
7.2. Exchange of Goods is possible if the product does not fit the Consumer in shape, size, style, color, or configuration within 14 days in retail stores and 7 days in the Online Store, excluding the day of purchase, provided the product retains its original condition, tags, labels, and consumer properties.
7.3. Returns or exchanges are possible only if the product’s original condition (packaging, seals, labels), consumer properties, and completeness are preserved, and a proof of purchase (receipt) is provided.
7.4. Return of Goods of proper quality:
7.4.1. The Consumer has the right to refuse the ordered Goods at any time before receipt and within 14 days (retail store) or 7 days (Online Store) after receipt, excluding the day of purchase, except for custom-made Goods. The return is possible only if the product’s condition, tags, and consumer properties are preserved.
7.4.2. In case of return, the Seller refunds the cost of the Goods, excluding delivery costs, within 10 days from the date the returned Goods are received at the Seller’s warehouse together with the completed return form.
7.4.3. If the same product is not available at the time of request, the Buyer may cancel the Agreement and receive a full refund within 3 days from the return of the Goods.
7.4.4. To process a return, the Consumer must properly package the Goods and include:

• return form;
• copy of identity document;
• copy of payment receipt.

7.5. Return of defective Goods:
7.5.1. Defective Goods are those that do not function as intended or do not meet specifications stated on the Website. Design differences do not constitute a defect.
7.5.2. The Buyer must inspect the Goods at the time of delivery.
7.5.3. By signing the delivery confirmation, the Buyer confirms acceptance of the Goods without claims regarding quality, quantity, or appearance.
7.5.4. In case of defects, the Buyer has rights under Article 18 of the Consumer Protection Law of the Russian Federation.
7.5.5. Refund requests are processed within 10 days.
7.5.6. Refunds are issued to the bank card used for payment.
7.6. Return methods:

• via retail store;
• via courier/postal service;
• via pickup points.

A completed return form must be included with the shipment. Returns may also be processed at pickup points with on-site completion of the return form.

9. Liability
9.1. The Seller shall not be liable for any damage caused to the Consumer as a result of improper use of Goods purchased in the Online Store.
9.2. The Seller shall not be liable for the accuracy or correctness of information provided by the Buyer when placing an Order.
10. Personal Data
10.1. For the purposes of this Public Offer, personal data means any information relating directly or indirectly to an identified or identifiable individual (personal data subject) — the Consumer.
10.2. Processing of personal data means any action (operation) or set of actions performed with or without automation tools, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (including transfer to third parties, including cross-border transfer if required for contract performance), blocking, deletion, and destruction of personal data.
10.3. Acceptance of this Agreement by the Buyer serves as the legal basis for processing personal data of both the Buyer and the Order Recipient (collectively referred to as the “Consumer”), including for the following purposes:

• conclusion and performance of the Agreement, including Order status notifications;
• compliance with legal obligations of the Seller under Russian legislation (tax, civil, and consumer protection laws);
• communication, including processing inquiries and requests and monitoring communication quality;
• analysis of Consumer satisfaction with Goods and services;
• analysis of Website usage (including location determination) and Website functionality;
• storage of personal data in accordance with internal policies of the Operator;
• organization and implementation of marketing activities, loyalty programs, and promotional campaigns.

10.4. For the purposes specified in clause 10.3, the Seller may:
10.4.1. process personal data using automated or non-automated means, including information systems, in accordance with processing purposes;
10.4.2. transfer (provide access to, or disclose, including cross-border transfer) personal data to third parties involved in:

• delivery services;
• marketing and customer communication service providers acting on behalf of the Seller.

10.5. The Operator and authorized third parties undertake to:

• ensure compliance with applicable Russian personal data protection laws, including Federal Law No. 152-FZ;
• transfer personal data only in accordance with legal requirements;
• ensure security, confidentiality, and protection of personal data.

10.6. Third parties processing personal data on behalf of the Operator are not liable to the Consumer for unlawful processing; such liability lies with the Operator.
10.7. The Seller may send promotional communications only with explicit consent given via checkbox on the Website.
10.8. The Buyer may opt out of promotional communications at any time by:

• clicking “Unsubscribe” in an email;
• contacting customer support via the Website.

10.9. Telephone conversations may be recorded to ensure service quality control.
10.10. Personal data is processed during the term of the Agreement and for 5 (five) years after termination.
10.11. Personal data is stored in accordance with applicable Russian law.
10.12. Upon achieving processing purposes or if such purposes cease to exist, personal data is subject to deletion unless otherwise required by law.
10.13. The Buyer has the right to request correction, blocking, or deletion of personal data if it is incomplete, outdated, inaccurate, unlawfully obtained, or no longer necessary.
10.14. Contact details of the person responsible for personal data processing: +7 993 900 87 89.
11. Term of the Public Offer
11.1. This Public Offer enters into force upon acceptance by the Buyer and remains valid until the withdrawal of acceptance.
12. Additional Terms
12.1. The Seller may assign rights and obligations under this Agreement to third parties.
12.2. The Website and services may be temporarily unavailable due to maintenance or technical reasons.
12.3. In case of disputes, the Buyer may contact the Seller via available channels. Disputes shall be resolved through negotiation, and if unsuccessful, shall be referred to a court in accordance with Russian law.
12.4. If any provision of this Public Offer is declared invalid by a court, the remaining provisions shall remain in full force and effect.